Frequently Asked Questions
We understand patients may have questions about our practice, and we want to make sure that you have answers. Below are the questions we receive most often. After reviewing these questions and answers, if you need additional information, please feel free to contact us at (410) 768-5555 or (888) 313-5209.
Where can I find information about operating hours and directions to each of Chesapeake Orthopaedic & Sports Medicine Center’s offices? Back to top
There is detailed information about how to get to each office location and operating hours on the our Locations page.
If I’m in a car accident, can I use my auto or personal insurance for my appointment? Back to top
Auto insurance is accepted with claim number from patients injured in a car accident with personal insurance as a back-up plan. Some patients may need to use self-pay and then get reimbursed through their auto insurance. We do not accept third-party billing.
What is the process for requesting medical records? Back to top
Patients requesting medical records should fax a completed release form to the fax number listed on the medical records release authorization form. To access the form, click here.
Does Chesapeake Orthopaedic & Sports Medicine Center take my health insurance? Back to top
We accept most major insurance carriers. We recommend that you check with your insurance company or provider to verify.
What payment methods do you accept? Back to top
Visa, MasterCard, American Express, Discover Card, Personal Checks, Cash, and HSA cards.
Will you file a claim with my insurance company, or is that my responsibility? Back to top
We will file the claim for you, if we are under contract with your insurance company.
How are emergencies handled after hours? Back to top
Our physicians are on call 24 hours a day, 7 days a week. Call our main office number, (410) 768-5555, or (888)313-5209 (answering Service: 410-787-4300), for assistance anytime.
Are you seeing new patients? How soon can I be seen? Back to top
Yes, we are accepting new patients. In fact, in most cases, an individual with an acute injury will get an appointment to be seen within 24 hours of calling.
What hospitals are you affiliated with? Back to top
The physicians of Chesapeake Orthopaedic & Sports Medicine Center have privileges and perform surgery at the following facilities:
- Baltimore Washington Medical Center
- SurgiCenter of Glen Burnie
What is your prescription refill policy? Back to top
We encourage all patients to monitor the quantities of their medications and request refills during their office visits whenever possible. If you need a refill on your medication before your next scheduled appointment, call our office 410-768-5555 during regular business hours, Monday-Friday, 8:00 am. - 4:00 p.m. Requests for prescription controlled substances will not be accepted after hours or on weekends. If your physician is not available the day of your request, your refill may be held until he returns to the office.
How do I pay an outstanding bill? Back to top
Every effort is made to collect your out-of-pocket expenses at the time of your visit. Occasionally, it may be necessary to send you an account statement for payment. You may visit either of our office locations to make payment in person or you may forward your personal check, money order, cashier's check or credit card payment via mail to:
Chesapeake Orthopaedic & Sports Medicine Center
Empire Medical Building
200 Hospital Drive, 2nd Floor
Glen Burnie, MD 21061
You can also pay online.
What should I bring to my first office visit? Back to top
Please bring any test results, X-rays and relevant medical records to your first visit. Make sure to have your current insurance card (or insurance billing information in case of a worker's compensation or automobile accident injury), photo identification and form of payment available when you arrive.
Do all patients at The Orthopaedic Center require surgery? Back to top
No. Most patients can be effectively treated with physical therapy and other non-operative modalities; other patients may require surgery.
Am I too old for surgery? Back to top
Age is generally not a problem if you are in reasonably good health and have the desire to continue living a productive, active life. You should see your personal physician for an opinion about your general health and readiness for surgery.
I need surgery. What happens now? Back to top
You will receive specific instructions from your physician and our office staff during your visits or at the time a surgical date has been established with the hospital. Hospital admitting and surgical department personnel will also guide you through the process. Please call our office if you have any questions.