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Chesapeake Orthopaedic & Sports Medicine Center
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    • Russell R. Bear, D.O., F.A.A.O.S.
    • Hugh House, M.D.
    • Bryan Klepper, M.D.
    • Terrence O'Donovan, M.D., F.A.C.S.
    • Jashan Valjee, D.P.M.
    • Kristen Clouser, PA-C
    • Amy Feranec, PA-C
    • John E. Vandever, PA-C
    • Laura O'Donovan, CRNP
    • Michelle Barbare, DPT
    • Lauren Geisbert, DPT
    • Darien Mellerson, DPT
    • Richard Morgan, DPT
    • Brenda Rutledge, MPT
    • Kristen Turk, DPT
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(410) 768-5555 or (888) 313-5209

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Home Patient Resources FAQs

Frequently Asked Questions

We understand patients may have questions about our practice, and we want to make sure that you have answers. Below are the questions we receive most often. After reviewing these questions and answers, if you need additional information, please feel free to contact us at (410) 768-5555 or (888) 313-5209.

List of Frequently Asked Questions

  • Where can I find information about operating hours and directions to each of Chesapeake Orthopaedic & Sports Medicine Center’s offices?
  • If I’m in a car accident, can I use my auto or personal insurance for my appointment?
  • What is the process for requesting medical records?
  • Does Chesapeake Orthopaedic & Sports Medicine Center take my health insurance?
  • What payment methods do you accept?
  • Will you file a claim with my insurance company, or is that my responsibility?
  • How are emergencies handled after hours?
  • Are you seeing new patients?  How soon can I be seen?
  • What hospitals are you affiliated with?
  • What is your prescription refill policy?
  • How do I pay an outstanding bill?
  • What should I bring to my first office visit?
  • I have a work-related injury. How is my account handled?
  • Do all patients at The Orthopaedic Center require surgery?
  • Am I too old for surgery?
  • I need surgery. What happens now?
  • Where can I find information about operating hours and directions to each of Chesapeake Orthopaedic & Sports Medicine Center’s offices? Back to top

    There is detailed information about how to get to each office location and operating hours on the our Locations page.

  • If I’m in a car accident, can I use my auto or personal insurance for my appointment? Back to top

    Auto insurance is accepted with claim number from patients injured in a car accident with personal insurance as a back-up plan. Some patients may need to use self-pay and then get reimbursed through their auto insurance.  We do not accept third-party billing.

  • What is the process for requesting medical records? Back to top

    Patients requesting medical records should fax a completed release form to the fax number listed on the medical records release authorization form. To access the form, click here.

  • Does Chesapeake Orthopaedic & Sports Medicine Center take my health insurance? Back to top

    We accept most major insurance carriers. We recommend that you check with your insurance company or provider to verify. 

  • What payment methods do you accept? Back to top

    Visa, MasterCard, American Express, Discover Card, Personal Checks, Cash, and HSA cards.

  • Will you file a claim with my insurance company, or is that my responsibility? Back to top

    We will file the claim for you, if we are under contract with your insurance company.

  • How are emergencies handled after hours? Back to top

    Our physicians are on call 24 hours a day, 7 days a week. Call our main office number, (410) 768-5555, or (888)313-5209 (answering Service: 410-787-4300), for assistance anytime.

  • Are you seeing new patients?  How soon can I be seen? Back to top

    Yes, we are accepting new patients. In fact, in most cases, an individual with an acute injury will get an appointment to be seen within 24 hours of calling.

  • What hospitals are you affiliated with? Back to top

    The physicians of Chesapeake Orthopaedic & Sports Medicine Center have privileges and perform surgery at the following facilities:

    • Baltimore Washington Medical Center
    • SurgiCenter of Glen Burnie
  • What is your prescription refill policy? Back to top

    We encourage all patients to monitor the quantities of their medications and request refills during their office visits whenever possible. If you need a refill on your medication before your next scheduled appointment, call our office 410-768-5555 during regular business hours, Monday-Friday, 8:00 am. - 4:00 p.m.  Requests for prescription controlled substances will not be accepted after hours or on weekends. If your physician is not available the day of your request, your refill may be held until he returns to the office. 

  • How do I pay an outstanding bill? Back to top

    Every effort is made to collect your out-of-pocket expenses at the time of your visit. Occasionally, it may be necessary to send you an account statement for payment. You may visit either of our office locations to make payment in person or you may forward your personal check, money order, cashier's check or credit card payment via mail to:

    Chesapeake Orthopaedic & Sports Medicine Center
    Empire Medical Building
    200 Hospital Drive, 2nd Floor
    Glen Burnie, MD 21061

    You can also pay online.

  • What should I bring to my first office visit? Back to top

    Please bring any test results, X-rays and relevant medical records to your first visit. Make sure to have your current insurance card (or insurance billing information in case of a worker's compensation or automobile accident injury), photo identification and form of payment available when you arrive.

  • I have a work-related injury. How is my account handled? Back to top

    All accounts are the responsibility of the patient regardless of insurance status and not all work-related injuries are "compensable" (paid by your employer's worker's compensation plan). Please contact your employer for the name, address and policy number or claim number of the worker's compensation plan that will be asked to cover your injury and submit this information to our office staff at the time your care begins. Please provide your health insurance information and all appropriate referrals and authorizations in the event that worker's compensation does not cover your treatment. If you have retained an attorney, please request that he/she forward written requests, with your signed authorization, for medical records and bills to our insurance and billing team. Please remember that your attorney is not responsible for payment of your medical bills. Work-related injuries that are found not compensable are the financial responsibility of the patient.

  • Do all patients at The Orthopaedic Center require surgery? Back to top

    No. Most patients can be effectively treated with physical therapy and other non-operative modalities; other patients may require surgery.

  • Am I too old for surgery? Back to top

    Age is generally not a problem if you are in reasonably good health and have the desire to continue living a productive, active life. You should see your personal physician for an opinion about your general health and readiness for surgery. 

  • I need surgery. What happens now? Back to top

    You will receive specific instructions from your physician and our office staff during your visits or at the time a surgical date has been established with the hospital. Hospital admitting and surgical department personnel will also guide you through the process. Please call our office if you have any questions. 

ABOUT US

For more than 40 years, Chesapeake Orthopaedic & Sports Medicine Center has provided comprehensive orthopedic care for patients of all ages in Fort Meade, Columbia, and Anne Arundel County, Maryland. If you have an injury or pain in your bones, joints, or muscles, we can help. Sports medicine is one of our specialties, as well as arthroscopy and joint replacement surgery.

Find out more
Chesapeake Orthopaedic & Sports Medicine Center The Centers for Advanced Orthopaedics

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